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General Terms and Conditions

  • For hotels in Prague City Centre, pick-up from reception is free-of-charge (excluding hotels at Prague Airport).
  • Pick-up from the hotel to the point of departure is not included in the overall duration of the tour.
  • The agreed pick-up point and time are binding. No refund for missed pick-up/departure time.
  • For tours that include drop-off at the hotel, the drop-off point must be announced by the guides at the latest by 12:00 noon on the date of the tour.
  • The pick-up time from the hotel is not identical to the beginning of the trip and depends on the traffic situation and location of the hotel. Late pick-up from the hotel is not a reason for refund.
  • Clients accommodated within walking distance of the point of departure may be picked-up by an employee of Prague Bus Tours, who will guide them on foot to the point of departure.
  • For all tours, we guarantee only commentary in the English language; other languages (German, French, Italian, Spanish, Russian) are possible upon request. Commentary is done bilingually.
  • In historical buildings we guarantee only English language commentary. For the rest of the languages, the client shall be provided with a text guide book. Other languages may be provided only if a local guide conversant in the given language is available.
  • The client is obliged to stay with the group and obey the instructions of the guide.
  • Prague Bus Tours shall not be liable for items forgotten in the buses, restaurants or visited buildings.
  • On public holidays (Christmas, New Year’s Eve, etc.), Prague Bus Tours may offer some tours with a special programme at prices other than those shown on the leaflet.
  • Prague Bus Tours does not guarantee the speed or stability of the Wi-Fi connection on-board its buses, the network parameters may change depending on the availability of the signal during travel. The client shall receive the necessary Wi-Fi log-in data from the guide or driver upon request.
  • Prague Bus Tours reserves the right to change the route of the sightseeing cruise in case of high water.
  • Tour T6 Karlstejn Castle Tour does not include a visit to the Chapel of the Holy Cross.
  • Prague Bus Tours shall not be liable for cancellation of T15 Sightseeing flights due to bad weather or other unforeseeable influences, which may affect air-traffic safety.
  • Children aged 0 to 2 years free-of-charge without entitlement to a seat. The child price applies to children aged 3 to 11. It does not apply to sightseeing flights.
  • The student/senior price applies to students aged 12–26 upon presentation of their valid student cards and seniors aged 65+.
  • All complaints and reminders must be solved with the staff of Prague Bus Tours immediately at the end of the tour.
  • It is possible to cancel a tour free-of-charge within 24 hours before departure.
  • The offer of a Best offer price is limited for capacity reasons.
  • The Best Offer price is the final price; no further discounts – bargain offer, student, senior, child, etc.
  • Prague Bus Tours reserves the right to change the programme and price in case of unexpected changes in the visiting hours of the buildings, traffic restrictions, organisation of cultural events and unexpected natural conditions.
  • Complimentary bottled water is offered only during tours T1–T11A and T15–18.
  • The GTC are available in other languages at our website www.praguebus.tours

Contact

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Main Point of Departure

Parking Main Train Station
Wilsonova street, Prague
subway station (C - red line): "Hlavní nádraží"
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Main Office

Vídeňská 142, 148 00, Prague 4 Czech Republic
HOTLINE: +420 725 255 525
T: +420 242 447 287
info@praguebus.tours

Opening Hours

Mon - Sun: 08:00 - 20:00


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